Política de Privacidade

1. O Escopo

This policy describes the types of personal data the Company collects from individuals, how that data is processed, shared with third parties, and protected.

1.2 This Policy covers information relating to an identified or identifiable natural person. An identifiable natural person is someone who can be identified directly, or through a combination of additional information we hold or have access to.

For the purposes of this Policy, "processing" refers to any operation involving the use or collection of Personal Data, including its management, organisation, and storage.

1.4 Os nossos serviços destinam-se ao público em geral e não foram concebidos para utilização por menores de 18 anos. Não recolhemos nem procuramos recolher intencionalmente informações de menores. Não permitimos que tais pessoas utilizem os nossos serviços. Caso tomemos conhecimento de que detemos informações relativas a menores, procederemos à sua eliminação com a maior brevidade possível.

2. Quais Dados Pessoais Temos sobre Você

When you access our services, channels, or website, we collect Personal Data. In certain cases, we may also request Personal Data directly from you.

In other cases, we collect your Personal Data by analysing how our Services and support channels are used, or by receiving your information from third-party partners.

3. Não Exigimos a Divulgação de Informações Pessoais

Fornecimento de dados pessoais não é obrigatório. No entanto, em determinadas circunstâncias, a recusa em fornecê-los pode impedir-nos de prestar os Serviços ou impedir o acesso ao site.

4. Quais Dados Pessoais Coletamos

The information collected is non-personal and cannot be used to identify you.

4.3 Personal Data you provide to us: any personal data you voluntarily share when connecting to a third-party online trading platform through us.

4.4 Personal information you provide directly to third-party platforms to facilitate trading: this includes your full name, address, phone number, and email address.

5. Legal Basis and Grounds for Processing Personal Data

Your personal data is processed by the company for the purposes described in this section and in accordance with the applicable legal basis.

5.3 Contact us by email for more details on the processing carried out to protect legitimate interests.

5.4 Below is a list of reasons and legal grounds on which we may process the information you provide to us:

6. Transferência de Dados Pessoais a Terceiros

6.1 The Company may also share Personal Data with third-party service providers, including IP address hosting and storage providers, as well as platforms used to analyse user experience.

6.2 You may also request that we share specific Personal Data about you with third-party trading platforms. In such cases, we will provide those platforms with the Personal Data you have supplied to us. Your Personal Data will be subject to the respective privacy policies of those platforms. Your Personal Data may be shared with multiple trading platforms.

6.3 The Company may share Personal Data with related entities or business partners to support the development and improvement of the products and services it provides to customers.

Where necessary to protect the rights or assets of third parties, the Company is authorised to disclose Personal Data to regulatory, local, or other official authorities.

We may also share your Personal Data with potential investors or buyers, with creditors of the Company or any other group entity, in connection with a transaction involving the transfer or sale of assets belonging to the Company or any group entity, or as part of any merger, restructuring, consolidation, or insolvency of the Company or any other business within the group.

7. Cookies e Serviços de Terceiros

We may work with third parties — such as advertising networks and analytics providers — that operate on our website. These third parties may also use cookies or similar tracking technologies.

7.2 Os cookies são pequenos ficheiros de texto armazenados no seu dispositivo quando visita o nosso site. São utilizados para recolher informações sobre as suas preferências e hábitos de navegação, melhorar a experiência de utilização, registar as suas preferências e personalizar os produtos e serviços do seu interesse. Os cookies são também utilizados para fins estatísticos e analíticos.

7.3 Some cookies used on this website are session cookies. These are downloaded temporarily to your device and expire when you close your browser. Others are persistent cookies, which remain on your device after the browser is closed. Persistent cookies help the website recognise you as a returning user and allow you to access the site again without starting fresh.

Please note that if this occurs, some or all features and functionality on the Site may not work as expected.

Online Tracking Notice: this service does not currently support "do not track" signals.

8. Retenção de Dados Pessoais

A Empresa conservará os seus Dados Pessoais pelo tempo necessário para cumprir as finalidades descritas nesta Política, ou por períodos mais longos quando permitido pela legislação, regulamentação ou ordens aplicáveis.

8.2 We will share your information with third-party trading platforms for a period of 12 months. If you consent, we will continue sharing your data for a further 12 months.

8.3 We regularly review the Personal Data we hold to confirm it is no longer needed.

9. Transferências Internacionais

9.1 Os seus dados pessoais podem ser transferidos para outros países, incluindo para países terceiros ou organizações internacionais. A Empresa adota todas as medidas necessárias para proteger os dados pessoais que fornece e garantir que os titulares dos dados possam exercer os seus direitos e aceder a vias de recurso eficazes.

9.3 A Empresa pode fornecer informações sobre as medidas de segurança aplicadas para proteger os seus Dados Pessoais transferidos para países terceiros ou organizações internacionais. Para mais informações, envie um e-mail para: support@crescamplo.com

10. Segurança dos Dados Pessoais

10.1 Implementamos medidas técnicas e organizacionais adequadas para proteger os Dados Pessoais contra destruição, perda ou alteração acidental ou ilícita.

10.2 Não podemos garantir que a segurança dos seus Dados Pessoais será mantida sem falhas. Não somos responsáveis por quaisquer danos intangíveis, incidentais ou consequenciais resultantes do uso ou divulgação de Dados Pessoais, incluindo Dados Pessoais divulgados devido a erros de transmissão, acesso não autorizado por terceiros ou qualquer outra causa fora do nosso controlo.

10.3 In cases where legal or other obligations beyond our control require it, we may be required to disclose your Personal Data to third parties, such as public authorities. We cannot control how those third parties protect your Personal Data in such circumstances.

10.4 Transmitting personal data over the internet cannot be fully secured. We cannot guarantee the security of any personal data you send to us online.

11. Hyperlinks para Sites de Terceiros

Our website may contain links to third-party websites and applications. These are not under our supervision, and we are not responsible for how they collect or process personal data. This Policy does not apply to any actions taken through such websites or applications.

When accessing any third-party websites or applications, we recommend reviewing their respective privacy policies before proceeding. Exercise caution when sharing any personal data with them.

12. Alterações nesta Política

12.1 This Policy may be updated at any time. If changes are made, we will notify you by publishing the revised Policy on our website.

When we make significant changes to this Policy, we will notify you through appropriate channels and post a notice on our website.

12.3 Unless stated otherwise, any changes take effect upon publication of the revised Policy.

13. Seus Direitos

You have the right to request verification of the accuracy of your Personal Data, correct any errors, and have Personal Data that is no longer necessary for our purposes deleted. You may also restrict the scope of how your personal information is processed.

If you are an EEA resident, please visit this page to review the rights available to you regarding your Personal Data. To exercise any of these rights, send an email to the address below.

13.3 Right of Access You have the right to verify the accuracy of the Personal Data being processed about you and to access that data upon request. The Company will provide one electronic copy of your Personal Data currently under processing. A reasonable fee may apply for any additional copies. Where requested, data will be made available in electronic format. The right of access must not prejudice the rights and freedoms of third parties. Where fulfilling a request would adversely affect another person's rights or freedoms, the Company may refuse or limit its response accordingly.

13.4 Right of Rectification The Company has the right to rectify inaccurate Personal Data. You have the right to request that any incomplete Personal Data held about you be rectified, taking into account the purpose of the processing.

13.5 Right to Erasure The following grounds apply: (a) the Personal Data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw consent and no legal basis for processing exists; (c) you object, on grounds relating to your particular situation, to the processing of Personal Data concerning you where that processing is based on legitimate interests pursued by Us or by a third party; (e) the Personal Data has been processed unlawfully; or (f) the Personal Data must be erased to comply with a legal obligation of the company. This right does not apply where processing is necessary (a) to comply with a legal obligation under European Union or Member State law; or (b) to establish, exercise, or defend legal claims.

13.6 Restrições de processamento Se tiver dúvidas sobre a exatidão dos seus Dados Pessoais, pode solicitar à Empresa que limite o respetivo processamento. Em caso de restrição, os seus Dados Pessoais só poderão ser conservados com o seu consentimento, para a constituição, o exercício ou a defesa de direitos legais, para a proteção dos direitos de outra pessoa singular, ou por razões de interesse público relevante no âmbito da União Europeia ou de um Estado-Membro.

13.7 Right to Data Portability Where processing is carried out by automated means and is based on your consent or a contract to which you are a party, you have the right to access the Personal Data you have provided to the Company. You may also request that your Personal Data be transferred directly to another controller, where technically feasible. Exercising your right to data portability does not affect your rights under the right to erasure. The right to data portability does not prejudice the rights or freedoms of third parties.

13.8 Right to Object You have the right to object at any time to the processing of your Personal Data where it is based on legitimate interests pursued by the Company or by third parties, including profiling based on those interests. Where we cannot demonstrate compelling legitimate grounds for the processing that override your rights, freedoms, or interests — or where processing is not necessary for the establishment, exercise, or defence of legal claims — we will cease that processing upon your objection. In relation to direct marketing, you have the right to object at any time to the processing of Personal Data relating to you.

13.9 Right to Withdraw Consent You may withdraw your consent to the processing of your Personal Data at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to that withdrawal. You also have the right to lodge a complaint with the relevant supervisory authority. If you are located within the European Union, you may submit a complaint to the supervisory authority established by your EU member state to protect individuals' fundamental rights in relation to the processing of Personal Data. EU and member state law may limit the rights described in this section 13 as they apply to your Personal Data.

Forneceremos as informações solicitadas ao abrigo dos direitos previstos na secção 13 deste contrato no prazo de um mês após a receção do seu pedido. Este prazo pode ser prorrogado por até dois meses, consoante a natureza e o volume dos pedidos recebidos. Em caso de prorrogação, notificá-lo-emos dentro do primeiro mês, indicando os motivos.

Subject to Section 13 of the applicable law, information provided in response to a rights request under that section will be supplied free of charge. Where a request is unfounded or excessive — particularly if repetitive — we may charge a reasonable fee to cover the administrative costs of providing the information or fulfilling the action requested. We may also decline to act on the request.

If we are unable to verify the identity of the person submitting a request, we may ask that individual to provide reasonable proof of identity.